C TRAN strives to make riding the bus convenient, affordable, and accessible for our passengers.

Holiday Service Schedule

Senior/Medicare/Persons with a Disability

Children/Students

Route Deviation/Demand Response Service Program

Route and Stop Announcements

On Request Stop Service

Bus Buddies

Trolley Into Mark Twain Country

TIPS FOR C TRAN RIDERS

How to Ride 

• Look at the bus schedule to determine the time point of when the bus will be at the location near you. PM times are in bold.
• On Request (OR) means that the bus will stop with no additional fare, but only through a pre-arranged request.
• C TRAN is a flag stop system which means a passenger may board a bus at any safe place along a fixed route. When you see the bus you want, signal the driver by waving.

Paying Fares

• Our bus operators are not allowed to handle money or give change. Please be sure to have exact change to pay your fare for each trip.  Riders who do not ride often may consider Pay As You Go (PAYG) option.  This "worry-free" option allows the customer to add cash ($5-$200) to a reloadable navy SmartTAP card and each time the rider boards the bus and taps the card on the farebox, it automatically deducts the cash value according to the fare structure. 

• Bus tokens can be purchased at the C TRAN Administrative Offices, 1201 Clemens Center Pkwy, Elmira.  Inquire by calling 607-734-5212.

Period Passes

• If you ride often, save money by purchasing a PERIOD PASS. A 31-day pass entitles you to "unlimited ridership" on the designated (local or commuter "all access") fixed routes for 31-consecutive days.  C TRAN also offers 1-day passes, which are great to have on hand for emergency situations.  
• Passes may only be utilized for yourself and SmartTAP cards must remain in your possession for the entire trip.  Pass-backs are prohibited.

Safety Tips

• Take your seat as quickly as possible. Never change seats while the bus is moving. Wait until the bus departs your stop before crossing the street. Refrain from engaging in unnecessary conversation with the driver.

 General SmartTAP Policies & Procedures

• Reduced Fare SmartTAP cards are “non-transferrable” and may only be used by the purchaser.
• The bearer of the SmartTAP card must possess his/her bus pass at all times while on the bus. 
• Each card will only allow one passenger to “tap & go” once within a 5-minute timeframe. 
• Passengers are prohibited from sharing or distributing SmartTAP cards.  Violators found guilty of misusing the system in any way will be subject to C TRAN’s Transportation Passenger & Visitor Standard of Conduct and face the consequences of this inappropriate conduct.
• All bus pass purchases are final.  C TRAN does not offer refunds or replace lost, stolen or damaged disposable bus passes. 
• Drivers will not honor SmartTAP passes that are damaged, mutilated, expired or that are indicated as invalid on the fare box.
• To avoid being a victim of fraudulent or forged passes, customers should purchase fare passes only from authorized C TRAN Sales locations or SmartTAP Vending Machines.
• C TRAN Supervisors have the authority to confiscate invalid passes and/or remove any person not following these rules.
• C TRAN highly recommends storing all SmartTAP cards in a clean, dry, flat carrier or holder.  SmartTAP cards should not be folded and holes should not be punched into them.

CONTACT US

For schedules and route information, Access Chemung (curb to curb) service, fare and pass information, lost and found items, travel training, suggestions, comments, and complaints:

C TRAN Customer Service Department:

Call: (607) 734-5211

Fax #: (607) 734-5207

For employment or advertising opportunities, contact:

C TRAN Administrative Office

1201 Clemens Center Parkway, Elmira, NY 14901

Monday - Friday, 8:00 AM - 5:00 PM

(607) 734-5212

 Title VI Complaints/ADA The Americans with Disabilities Act

 (Denuncias de Título VI y ADA)

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving federal financial assistance.  The Americans with Disabilities Act of 1990 prohibits discrimination and ensures equal opportunity for persons with disabilities in employment, State and local government services, public accommodations, commercial facilities, and transportation. 

The Federal Transit Administration requires C TRAN to use nondiscriminatory practices in bus service. 

If you believe you or others:

• have been discriminated against due to race, color, or national origin
• have been excluded from participation in or denied the benefits because of that discrimination
• have been subject to discrimination under any C TRAN service, program, or activity

 You have the right to register a Title VI or ADA complaint by writing to or calling:

Chemung County Planning Department 

400 East Church Street, Elmira, New York 14901 

Phone: 607-737-5560               

Chemung County, through its Title VI Coordinator, will respond in writing to the person filing a Title VI complaint within ten business days.  If Chemung County's investigation determines that the complaint is determined to involve discrimination covered by title VI, within twenty working days a report on the complaint will be completed and mailed to the complainant.  The report will document the violation, the actions that will be taken to comply with the provisions of Title VI, and the County's appeal procedure.

Also, you have the right to file your Title VI complaint directly with the Federal Transit Administration within 180 days of the alleged event.  Contact Federal Transit Administration, Office of Civil Rights, Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590.

Request for Reasonable Modifications: C TRAN will make reasonable modifications to its policies, practices or procedures when requested to do so by individuals with disabilities when such accommodations are necessary to avoid discrimination on the basis of disability.  Requests for accommodations will be considered on a case-by-case basis and may be denied if: 

Granting the request would fundamentally alter the nature of the authority's service, programs, or activities;

Granting the request could create a direct threat to the health or safety of others;

Without such modification, the individual with a disability is otherwise able to fully use the authority's services, programs, or activities for their intended purpose.  

Title VI and ADA Downloads

• Download the ADA Complaint Form here: (English)
• Download the Title VI Complaint Form here: (English)
• Form Título VI y Información en Espanol: (TítuloVI_Espanol)
• Download the ADA Plan here: (English)

Employment at Transdev

Chemung County contracts for and oversees the operation of C TRAN, its public transit system, and Transdev is the new Chemung County’s private transportation operator. Transdev would like to acknowledge and thank our fine professional staff of Bus Operators, Maintenance Employees, Dispatchers, Office Staff, Supervisors, and Managers for their hard work and years of dedicated service.

Transdev is the nation’s leading bus transportation provider. Our core values of safety and customer service are at the heart of everything we do. As part of Transdev, the world’s leading transportation corporation, safety underpins everything we do. Our innovative programs provide the strictest standards of employee training and best practices to reduce accidents and injuries.

Customer service, like safety, is crucial to the way we do business. We provide cost-effective and high quality service backed up by the best practices we’ve learned from five decades as an industry leader. Visit the Transdev website.

If you are interested in applying for a job at CTran visit https://transdevna.jobs/ for opportunities to join our family.