CONTACT C TRAN


For schedules and route information, Access Chemung (curb to curb) service, fare and pass information, lost and found items, travel training, suggestions, comments, and complaints:
First Transit staff participate in Passenger Appreciation Night at the Elmira Jackals

C TRAN Customer Service Department: (607) 734-5211

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

FAX Number: (607) 734-5207

 

 

For employment and advertising opportunities
1201 Clemens Center Parkway, Elmira, NY 14901
Monday - Friday, 8:00 AM - 5:00 PM

C TRAN Administrative Office: (607) 734-5212


 

Title VI Complaints/ADA The Americans with Disabilities Act


 


(Denuncias de Título VI y ADA
)

 

 


 

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving federal financial assistance.  The Americans with Disabilities Act of 1990 prohibits discrimination and ensures equal opportunity for persons with disabilities in employment, State and local government services, public accommodations, commercial facilities, and transportation. 

The Federal Transit Administration requires C TRAN to use nondiscriminatory practices in bus service. 

If you believe you or others:

  • have been discriminated against due to race, color, national origin, or a disability
  • have been excluded from participation in or denied the benefits because of that discrimination
  • have been subject to discrimination under any C TRAN service, program, or activity

 You have the right to register a Title VI or ADA complaint by writing to or calling:

 Tina Hager, Transit Specialist 

ChemungCounty Planning Department 

400 East Church Street, Elmira, New York14901 

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.         Phone: 607-737-5560               

 Chemung County, through its Title VI Coordinator, will respond in writing to the person filing a Title VI complaint within ten business days.  If Chemung County's investigation determines that the complaint is determined to involve discrimination covered by title VI, within twenty working days a report on the complaint will be completed and mailed to the complainant.  The report will document the violation, the actions that will be taken to comply with the provisions of Title VI, and the County's appeal procedure.


Also, you have the right to file your Title VI complaint directly with the Federal Transit Administration within 180 days of the alleged event.  Contact Federal Transit Administration, Office of Civil Rights, Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590.

Request for Reasonable Modifications: C TRAN will make reasonable modifications to its policies, practices or procedures when requested to do so b y individuals with disabilities when such accommodations are necessary to avoid discrimination on the basis of disability.  Requests for accommodations will be considered on a case-by-case basis and may be denied if: 

Granting the request would fundamentally alter the nature of the authority's service, programs, or activities;

Granting the request could create a direct threat to the health or safety of others;

Without such modification, the individual with a disability is otherwise able to fully use the authority's services, programs, or activities for their intended purpose.  

 


Title VI and ADA Downloads

        • Download the Title VI and ADA Complaint Form here: (English)
        • Form Título VI y ADA de la Información en Espanol: (TítuloVI_Espanol)

Employment @ First Transit

Chemung County contracts for and oversees the operation of C TRAN, its public transit system, and First Transit has been Chemung County’s private transportation operator for many years. First Transit would like to acknowledge and thank our fine professional staff of Bus Operators, Maintenance Employees, Dispatchers, Office Staff, Supervisors, and Managers for their hard work and years of dedicated service.

First Transit is the nation’s leading bus transportation provider. Our core values of safety and customer service are at the heart of everything we do. As part of FirstGroup, the world’s leading transportation corporation, safety underpins everything we do. Our innovative programs provide the strictest standards of employee training and best practices to reduce accidents and injuries.

Customer service, like safety, is crucial to the way we do business. We provide cost-effective and high quality service backed up by the best practices we’ve learned from five decades as an industry leader. Visit the First Transit website.


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website
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media (television, radio, newspaper)
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734-5211 customer service line
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post public notices on the bus and at transfer centers
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